Information for Ukrainians in Romania

General information and temporary protection law

Emergency contacts (fire/ambulance/gas/police) and call centers (especially the ones who have at least Ukrainian and Russian speaking operators)


Emergency number

There is a unique number – 112 – and depending on your problem you are redirected to ambulance, emergency service or fire department.



1791 or +40312272277

There is a toll-free number where you can get free pediatric medical care, 1791 – accessible from any Romanian number. To provide medical assistance to children aged 0 to 6 years. Ukrainian refugees can immediately call +40312272277, regardless of whether they are in transit or intend to stay longer in Romania.

How does Peditel help Ukrainian families with children? Peditel doctors specialize in pediatrics and provide remote medical consultations on various children’s health problems, including in case the health condition of infants requires hospitalization or referral to the emergency department of hospitals.

The telephone line is open from 8:00 a.m. to 8:00 p.m., including weekends, and the clinic provides free medical consultations.

The phone number has a standard tariff and you can call from any telephone network in Romania and abroad, including Ukraine, landline or mobile. When calling +40312272277, Ukrainian parents will be assisted by volunteers who provide simultaneous translation (in Ukrainian-Romanian).

0377 300 300

Call center Solidarity

Call center in English, Ukrainian and Romanian that connects to relevant public authorities and civil society organizations who could help refugees with food, accommodation, transport, medical services, legal advice etc

Working hours: 8 a.m – 10 p.m.

0724 772 211

0722 270 866

Call center of Independent Midwives Association in Romania (AMI)

Call center with Ukrainian and Russian speaking operators. Call center can provide information regarding and facilitate access to such services:

  • Prenatal and postnatal care
  • Sexual and reproductive health services (gynecological consultations, pregnancy surveillance and contraception)
  • Integration activity clubs
  • Legal and psychological support
  • Family doctor enrollment

Working hours: Monday – Friday 9 a.m. – 5 p.m

Contact details of the Embassy of Ukraine in Bucharest

Address: Bulevardul Aviatorilor nr. 24, Sector 1, Bucharest
Telephone: +40-212-30-36-60

Working hours
Monday-Thursday 09:00-18:15
Friday and on the eve of holidays 09:00-17:00

Consular department
09:30-12:30 (acceptance of documents)
14:30-17:00 (issue of documents)

How to get to the Embassy of Ukraine

Train Airport Otopeni – Gara de Nord
Train: R 10716 – then transfer
Bus: 135, 137, 226, 301, 331, 381, 783
Metro: M2
Trolley bus: 86

Useful app for public transportation: APP – WWW.MOOVITAPP.COM

Types of transportation in Bucharest

Tram, trolley bus, bus and metro 

You can buy tickets from the special ticket points  (The list is here You can also buy a ticket by sending an sms to 7458 short number. You need to have a Romanian phone number. 

You can buy tickets only for surface transportation. For the metro, you can buy tickets only from the metro station – with cash money or with a card.

If the validity of the travel ticket expires before you complete the journey with public surface transport, it is necessary to purchase a new travel ticket via SMS, in order to be able to continue the journey.

The message containing the transaction confirmation code must be kept for the entire period of validity of the travel document, so that it can be presented to the representatives of the control body.

Careful! The battery of the phone used to purchase travel vouchers via SMS must be sufficiently charged for the entire period of validity of the travel voucher. 

Payment by SMS can be made from any type of mobile phone connected to any of the national networks.

The order SMS is free in the Vodafone and DigiMobil networks, and in the Telekom and Orange networks it costs 0.05 euros + VAT.

The security of payment by SMS is guaranteed by the operating platform which is provided with an anti-fraud mechanism.

Those interested can find out details at the telephone numbers 021 9391 (Call Center), 021 311 13 98 (Birou Desfacere Legitimații Călătorie) or at the e-mail address

How to get to the airport

There is a direct train from Gara de Nord to Henri Coanda Airport. The schedule is here.

The price – 5 lei. 

The ticket can be bought online, directly from the train, from the ticket office or from the ticket machines. 

Those who buy tickets online can do so until the time of train departure. 

You can buy a ticket directly from the train, since contactless payment of the travel ticket has been implemented for the trains that run for this route. 

Trains stop at Parc Mogoșoaia and Patinoar PO, between 06.00 and 23.00

If you want to reserve a place, the rate is 1 leu*.  

If you are among those who travel frequently, you should know that you can opt for the type of subscription that suits you:

  • „Unlimited 7” weekly subscription 
  • „Unlimited 30” monthly subscription 
  • 5-day „Flexi 5” monthly subscription 
  • „Flexi 10” monthly subscription for 10 days 
  • Monthly subscription for 15 days „Flexi 15”

Working hours of public transport and supermarkets

Public transport. More details can be found at the link:

Metro. 05:00-23:00

Supermarkets. Depending on the district and supermarket chain. Usually: 8:00-22:00

How do I obtain Romanian citizenship / right to have more than 1 citizenship in Romania?


All foreigners can apply for Romanian citizenship without losing the first one. Therefore, they become equal citizens of Romania. However, Romania does not have a special treaty on dual citizenship with any country. This means that having dual Romanian citizenship, a person undertakes to comply with the obligations of both legislations. Also, Romanian legislation does not require confirmation of the fact of dual citizenship.

With a Romanian passport, you become a citizen of the European Union.

This is possible in two ways: Naturalization and Repatriation.

Repatriation is a return to the Motherland, after a long, voluntary or forced absence. The basis is the presence of Romanian roots.

This program is simplified for persons whose ancestors were born on the territory of Greater Romania since 1918. Why exactly since 1918? The fact is that within the repatriation program of the Romanian Ministry of Justice, your relatives up to 3 generations are taken into account.

This fact can be confirmed by the following official documents:

      ✔️ Ancestor’s birth certificate;

      ✔️ Death certificate of an ancestor;

      ✔️Marriage certificate;

Naturalization. This program is longer and more difficult. It requires compliance with a number of conditions:

      ✔️ Permanent residence in Romania for at least 8 years. According to the legislation, the applicant undertakes to comply with all legal provisions, and also not to engage in any actions that violate order and national security;

      ✔️ No criminal record. In this case, offenses are taken into account not only on the territory of Romania, but also outside its borders;

      ✔️ Proficiency in the Romanian language at an appropriate level. You should also know the Constitution and the national anthem.

      ✔️ Availability of a permanent and sufficient source of income for a full existence. This condition is stipulated by the law „On the Regime of Foreign Citizens”;

To participate in the naturalization program, it is necessary to go through 3 stages:

      ✔️ The first – obtaining a residence permit and residence in Romania for at least 5 years; The basis for obtaining a residence permit can be: study, work, business or marriage.

      ✔️ The second is obtaining a permanent place of residence and living in the territory of Romania for at least 3 years;

      ✔️ The final stage is the submission of an application for a Romanian passport;

In the case of marriage with a Romanian citizen, the mandatory period of residence is shortened by 3 years, that is, you will have to stay in Romania for 5 years instead of 8 years.

Temporary protection

What is temporary protection? 

On March 4, the Council of the EU unanimously adopted an executive decision on the introduction of temporary protection in connection with the mass entry of people fleeing Ukraine due to the war.

Temporary protection is an extraordinary mechanism. It can be applied when there is mass

influx of people This mechanism aims to provide immediate and collective (i.e. without

the need to consider individual applications) protection of displaced persons who are unable to return to their country of origin. The aim is to relieve pressure on national delivery systems

asylum and allow displaced persons to enjoy harmonized rights throughout European Union. These are housing rights, access to the labor market and housing, health care and access to education for children.

Who can benefit from temporary protection?

The temporary protection scheme applies to the following people if they were residing in Ukraine on or before 24 February 2022:

  • Ukrainian nationals and their family members
  • non-Ukrainian nationals and stateless persons benefiting from international protection in Ukraine (e.g. refugees and beneficiaries of subsidiary protection) and their family members
  • non-Ukrainian nationals with a permanent residence permit who cannot return to their country of origin in safe and durable conditions (adequate national protection can also apply)

What if someone falls outside these groups?

All people fleeing Ukraine, regardless of the category they come under, are granted access to the EU prior to returning to their place of origin.

What rights do beneficiaries have?

The temporary protection scheme allows displaced persons to enjoy harmonised rights across the EU:

  • residency rights
  • access to the labour market
  • access to housing
  • social welfare assistance
  • medical assistance

For unaccompanied children and teenagers:

  • legal guardianship
  • access to education

How long does temporary protection last?

The temporary protection was initially granted for one year and has already been extended until 4 March 2024. Depending on how the situation in Ukraine evolves it can be extended for another year, until March 2025.

Is temporary protection automatic?

The temporary protection is automatic but beneficiaries should apply for a residence permit in the EU country where they have decided to stay.

Is temporary protection only valid in one EU country?

Ukrainian nationals are visa-free travellers. Once admitted to EU territory, they can:

  • move freely for a 90-day period
  • choose the EU country in which they want to benefit from the temporary protection rights

Can beneficiaries apply for refugee status?

Being a temporary protection beneficiary does not preclude the possibility of applying for refugee status or other forms of protection available in EU countries.

To obtain temporary protection, it is necessary to apply for temporary protection to the authorities of the relevant EU country, which deal with migration issues. In Bucharest, this can be done at the UNHCR pavilion, which is located on the territory of Romexpo.

This project is funded in part by a grant from the U.S. Department of State. The opinions, findings, and conclusions presented in this page are those of the author(s) and do not necessarily reflect those of the U.S. Department of State.